General information

General information


Visitor leaflets

Visitor leaflets are available in 11 languages. The UK leaflet is also available in Braille and in Large Print (copies available inside the Cathedral).

Wheelchairs

Wheelchair facilities are available on arrival (subject to availability) and can also be pre-booked by calling 01749 672773.

Spaces are reserved for wheelchair users and their companions in Cathedral services and concerts. These cannot be pre-booked but sidespeople will provide assistance on arrival.

Toilets

Unlocked, disabled toilet facilities are provided in two toilet blocks inside the Cathedral (one by the exit, one in the Friends Building)

Induction loop

The Cathedral is equipped with a hearing loop system that covers microphones within the Nave and Quire of the main Cathedral floor, which is used at all services for spoken word elements. A portable hearing loop system is also provided for spoken word services within the Lady Chapel.

Assistance dogs

Guide dogs, hearing dogs and assistance dogs are welcome in the Cathedral at all times. Other dogs are welcome in the Cathedral providing they are on a lead, well-behaved and accompanied at all times by their owner(s). There is no provision for dogs to be left with staff or volunteers and any dogs who bark consistently or are in distress/are disruptive can be asked to leave with their owners.  Dogs are not allowed on any tour that goes above ground-level (which includes the Library and High Parts Tours). Water bowls are available in the Cathedral and dog biscuits are available for sale in the cafe

Dementia care

Staff and volunteers have received training in Dementia Care, in partnership with the City of Wells Dementia Action Alliance.

Special Schools

Special Schools are very welcome at the Cathedral; we offer multi-sensory tours in very small groups and use of our secure Education Suite. Please click here for more information.

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