Reporting a Concern

Reporting a Concern


Wells Cathedral has a Service Level Agreement with the Diocese of Bath & Wells, who provide a safeguarding resource for the management of safeguarding concerns, safer recruitment, and safeguarding training.
The Diocesan Safeguarding website is available here.

Reporting a Concern

All safeguarding concerns can be reported to the Diocesan Safeguarding Team (DST):

Jo Austin
Diocesan and Cathedral Safeguarding Caseworker
Tel: 01749 588905
Email: joanne.austin@bathwells.anglican.org

Ben Goodhind
Diocesan and Cathedral Safeguarding Manager
Tel: 01749 588917
Email: ben.goodhind@bathwells.anglican.org

Confidential incident/concern form – Bath and Wells Diocese

What Happens Next

Following your report, the DST will brief Safeguarding Leads within the Cathedral where necessary.

Reporting confidentially—There may be occasions when you do not feel able to provide your personal details with a safeguarding concern. In this instance, you can write to Ben Goodhind, Safeguarding Manager, Diocese of Bath and Wells, Flourish House, Wells BA5 1FD.

The Diocesan Safeguarding Team also has an out of hours service available via thirtyoneeight.org, for any concerns outside of 9.00 a.m.–5.00 p.m. office hours.

The Diocese of Bath & Wells partners with thirtyone:eight in relation to accessing the Safeguarding Helpline during out of hours (which operates 5.00 p.m.–midnight & 7.00 a.m. –9.00 a.m.  Monday–Friday;  7.00 a.m. –midnight on Saturday and Sunday), on bank holidays, and other absences.

During the above-mentioned instances, you are advised to contact thirtyone:eight’s Safeguarding Helpline on 0303 003 1111 for emergency safeguarding queries. An Information Sharing Agreement between the two organisations will allow for the DST to receive a copy of the advice thirtyone:eight may offer the caller, so that appropriate follow up and support can be offered to the caller/situation, on the DST’s return to the office.

Contacts for the Effective Operation of Safeguarding at Wells Cathedral

The Cathedral has a Service Level Agreement with the Bath and Wells Diocesan Safeguarding Team. The following are the key contacts taking the lead on safeguarding at Wells Cathedral:

Canon Precentor – Chapter Safeguarding Lead

The Reverend Tim Stevens (Clergy)
Tel: 07979 854727
Email: tim.stevens@wellscathedral.org.uk

Chief Operating Officer and Chapter Clerk – Operational Safeguarding Lead

Nerys Watts
Tel: 01749 674483
Email: nerys.watts@wellscathedral.org.uk

Diocesan and Cathedral Safeguarding Manager (Independent of the Cathedral)

Ben Goodhind
Tel: 01749 588917
Email: ben.goodhind@bathwells.anglican.org

Diocesan and Cathedral Safeguarding Caseworker (Independent of the Cathedral)

Jo Austin
Tel: 01749 588905
Email: joanne.austin@bathwells.anglican.org

Diocesan and Cathedral Safeguarding Coordinator (Independent of the Cathedral)

Leonie Jones
Tel: 01749 588907
Email: leonie.jones2@bathwells.anglican.org

Diocesan and Cathedral Safeguarding Trainers (Independent of the Cathedral)

Enita Andrews (part time)
Tel: 01794 685113
Email: training.safeguarding@bathwells.anglican.org

Jacqui Keir-Bucknall (part time)
Tel: 01749 588907
Email: training.safeguarding@bathwells.anglican.org

Cathedral Safeguarding Advisory Panel

Safeguarding at Wells Cathedral is scrutinised by the Cathedral Safeguarding Advisory Panel (CSAP), chaired by Patricia Hellier. For queries regarding CSAP please contact safe.guarding@bathwells.anglican.org

Departmental Safeguarding Officers

Departmental Safeguarding Officer – Cathedral Volunteer Services Manager

Ruth Clacee-Rowe
Tel: 01749 832217
Email: Ruth.Clacee-Rowe@wellscathedral.org.uk

Departmental Safeguarding Officer – HR contact

Barbora Cowell
Tel: 01749 674483 ext. 5042
Email: barbora.cowell@wellscathedral.org.uk

Departmental Safeguarding Officer – Acting Director of Music

Alexander Hamilton
Tel: 01749 832204
Email: alexander.hamilton@wellscathedral.org.uk

Departmental Safeguarding Officer – Commercial Operations

Alexia James
Tel: 01749 674483
Email: alexia.james@wellscathedral.org.uk

Departmental Safeguarding Officer – Head Virger

Simon Rose
Tel: 01749 832206
Email: simon.rose@wellscathedral.org.uk

Departmental Safeguarding Officer – Learning Manager

Jessica Witchell
Tel: 01749 832203
Email: jessica.witchell@wellscathedral.org.uk

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