Support for Victims and Survivors

Support for Victims and Survivors

Wells Cathedral aims to be a safe, welcoming space for all, although recognises this may not always be the case. The Dean and Chapter therefore wishes to place the experience of victims and survivors at the heart of safeguarding within the Cathedral and commits to responding well to anyone making allegations of abuse, whether past or present.


The Diocesan Safeguarding Team (DST) will arrange for a support person to be allocated to any victim or survivor alleging abuse against a Cathedral officer. The DST will also provide information about support and advocacy for those who have experienced church-based abuse.

Links to support for those affected by faith-based abuse

  • Safe Spaces are an independent support service for victims and survivors of Church-based abuse, or because of their relationship with the Church. Safe Spaces will support you regardless of whether you have reported the abuse or not, and regardless of whether you remain connected to the Church.
    For free, independent support, contact Safe Spaces on 0300 303 1056 or email
  • Replenished Life are an independent charity supporting those who have experienced abuse and trauma within faith. You can contact them on 07746 153703 or by completing their online form.
  • Minister & Clergy Sexual Abuse Survivors (MACSAS) provide a helpline and resources for survivors of Minister and Clergy sexual abuse, regardless of whether they remain active within the Church of England.
  • House of Survivors – Stronger Informed, Stronger Together is a useful resource, providing a plethora of content on the work being completed by, and on behalf of, survivors of abuse within the Church of England.


Voluntary agency contacts for support

Voluntary sector agencies that can also provide support include:

  • Ukraine refugees Homes for Ukraine
  • National Domestic Abuse Helpline: 0808 2000 247 (lines free and open 24 hours). Phone if you are experiencing domestic abuse.
  • Mental Health Crisis – (Somerset Mindline) 08001381692 (freephone) 01823276892 (local)
  • Samaritans Helpline: 116 123 (open 24 hours). Phone if you feel you are struggling to cope and need someone to talk to.
  • National Rape Crisis Helpline: 0808 802 9999 and is open every day from 12-2.30pm and 7-9.30pm.
  • The Survivors Trust: 0808 801 0818 and is open Monday to Wednesday 10-7.30pm, Thursday 10-6pm and Friday 10-2pm.
  • LGBT+ Domestic Abuse Helpline: 0800 999 5428
  • Men’s Advice Line: 0808 801 0327
  • Age UK Advice Line: 0800 678 1602
  • Action Fraud – Contact us

Pastoral care is another form of support available to anyone experiencing emotional turmoil. Please refer the pastoral care section of the website here.

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